Frequently Ask Questions (FAQs)
Welcome to our FAQ section. Here you’ll find answers to the most common questions our customers ask. If you can’t find what you’re looking for, please feel free to contact us directly.
A. INTRODUCTION
1. What is JPJePlate?
JPJePlate is an initiative by the Ministry Of Transport (MOT) and Jabatan Pengangkutan Jalan (JPJ) Malaysia to revolutionize the transport industry. Its primary goal is to increase road safety and standardize all number plate design on the road.
2. Why is there a need for a new JPJePlate number plate?
The purpose of JPJePlate license plates is to:
- Enhance road safety by improving visibility (retro-reflective) at night. This is crucial for ensuring safer driving conditions and reducing the risk
of accidents. - Feature characteristics to prevent counterfeiting and vehicle theft.
- Serve as the primary identification for enforcement actions as well as provide rapid assistance to road users in case of emergencies.
- Act as a variable for the integrated Intelligent Transportation System (ITS) ecosystem with RFID.
3. What are the features of the JPJePlate number plate?
There are nine (9) features of the JPJePlate number plate, which are:
- Malaysian flag;
- International Vehicle Registration Code Number and Abbreviation for Malaysia (MAL) embossed;
- Color on the left side of the plate indicating the type of fuel used by the vehicle. For example: green color for ZEV (Zero – Emission Vehicle);
- Holographic stripes;
- Anti-counterfeiting foil;
- Digital signature (QR Code);
- Laser-engraved serial number;
- Embedded RFID; and
- Security screws for installation.
4. What is the function of RFID on the JPJePlate number plate?
This RFID technology uses:
- Advanced Methods: To protect sensitive and confidential data and prevent unauthorized access. The embedded RAIN RFID chip is integrated and contains uniquely encrypted identification numbers that can only be read by specialized reader devices.
- Deactivation Capability: In case of any unauthorized removal, the plate will be rendered unusable and cannot be transferred to another vehicle.
5. What data/information is stored in the Digital Signature (QR Code)?
- Vehicle Registration Number
- Serial Number displayed on each JPJePlate number plate
6. Is the JPJePlate number plate mandatory for all vehicle owners?
The first phase of implementing the JPJePlate number plates will begin with ZEV (Zero – Emission Vehicle), which include electric motor vehicles (EVs) other than motorcycles that are fully powered by electric batteries (Plug-in EV/Battery Cell) or by hydrogen fuel cells (Hydrogen Fuel-Cell EV), through a National Roll Out (NRO). Further expansions to include other types of vehicles will be announced in due course.
7. Is the JPJePlate number plate mandatory for all ZEV (Zero – Emission Vehicle),
- ZEV (Zero – Emission Vehicle) cars registered on or after 9th September 2024: All ZEV (Zero – Emission Vehicle) cars, will automatically be fitted with a JPJePlate, as this is now a mandatory requirement by the Ministry of Transport (MOT).
- ZEV (Zero – Emission Vehicle) cars registered before 9th September 2024: The fitting of JPJePlate is optional until further notice for these vehicles. ZEV (Zero – Emission Vehicle), car owners who wish to switch to JPJePlate can approach any Authorised Installer to schedule an appointment for installation.
8. Who handles the supply and ordering of JPJePlate number plates?
The company appointed to handle the supply and ordering of JPJePlate license plates is Handal Ceria Sdn. Bhd.
9. Why is there only one (1) supplier handling the JPJePlate license plates?
The supply of JPJePlate number plates began as a “Pilot Project” by Handal Ceria Sdn. Bhd., focusing on the use and installation for new electric vehicles Zero- Emission Vehicles (ZEVs) during the first phase.
The selection of a single company for this phase is intended to ensure a more organized and controlled implementation. This approach is a practical step by the Ministry of Transport (MOT) and the Road Transport Department (JPJ) to collaborate, streamline the process, and address any issues that may arise.
The implementation will be expanded to include all types of vehicles in the subsequent phases, and the addition of more suppliers will be considered.
B. REGISTRATION (FOR AUTHORISED INSTALLERS ONLY)
1. How do I register for a JPJePlate license plate?
For ZEV (Zero – Emission Vehicle) car owners, the requirements for JPJePlate number plates are as follows:
- ZEV (Zero – Emission Vehicle) cars registered on or after 9th September 2024: All FEV cars will automatically be fitted with a JPJePlate, as this is now a mandatory requirement by the Ministry of Transport (MOT).
- ZEV (Zero – Emission Vehicle) cars registered before 9th September 2024: Owners of these vehicles can approach any Authorised Installer to make an appointment for fitting the JPJePlate.
2. Who is allowed to register and use the JPJePlate system?
Registration for JPJePlate number plates is only open to registered vehicle dealers, OEMs, and accessories shops as Authorised Installer. These Authorised Installers can place orders and arrange for the installation of JPJePlate number plates on behalf of ZEV (Zero-Emission Vehicle) car owners.
3. What should I do if I am interested in becoming a JPJePlate number plate Authorised Installer?
To become JPJePlate Authorised Installer, please follow these three (3) steps:
Step 1: User Registration
Register as a user at https://app-jpjeplate.jpj.gov.my/d/register-interest.
Step 2: Training Session
Attend a training session for the installation and use of the JPJePlate system.
Step 3: Access Provision
After completing the training, and passing the comprehension quiz, Authorised Installers will receive access to use the JPJePlate system via the website https://jpjeplate.jpj.gov.my or click JPJePlate.
4. How is user information protected if a registration already exists without the knowledge of the user who intends to register?
The security of user information registered in the JPJePlate system is the responsibility of the user themselves. In the event of a registration occurring without the user’s knowledge, it is recommended that the user file a police report and send a copy of the report to us via email at supportjpjeplate@jpj.gov.my for further action.
Note: This process is only applicable to Authorised Installers
5. What if there is a change in personal information after registration has been completed in JPJePlate ordering system?
Only email addresses, addresses, and phone numbers can be updated in the user profile menu in JPJePlate ordering system.
For other changes in personal information, users should send the relevant details via email to supportjpjeplate@jpj.gov.my for updating.
Note: This process is only applicable to Authorised Installers
6. Which browsers are suitable for using the JPJePlate ordering system?
For the best browsing experience and optimal performance when using the JPJePlate system, it is recommended to use the latest versions of the following web browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
Ensure that your browser is updated to the latest version to take advantage of the latest features and security updates. Using outdated or unsupported browsers may result in compatibility issues and a suboptimal user experience.
7. What should I do if access is interrupted, and the ordering process does not proceed smoothly?
Users are advised to use the latest version of a browser with a stable internet connection. You may also e-mail supportjpjeplate@jpj.gov.my for help.
C. RATE AND PAYMENT
1. What is the price of JPJePlate number plate?
The JPJePlate license plate is priced at RM98 per set. Each set includes:
- One (1) front vehicle plate;
- One (1) rear vehicle plate;
- One (1) RFID windshield sticker.
- Four (4) screws, washers, caps, and round stickers
- Postage fee for standard delivery to both West and East Malaysia
2. How can I obtain a replacement for a JPJePlate number plate if it is lost or damaged?
If your JPJePlate number plate is lost, stolen, or damaged, you can place a new order through your Authorised Installers to purchase a replacement separately.
The rates are as follows:
- Replacement for the front plate: RM70.00
- Replacement for the rear plate: RM30.00
- Replacement for the RFID windshield sticker: RM35.00
For a lost or stolen JPJePlate: You must submit a police report as part of the replacement process.
For a damaged JPJePlate: You must submit a photo of the damage to verify the condition of the plate before processing the replacement.
3. What is the payment method for ordering JPJePlate number plates?
You can make payments using:
- FPX (Financial Process Exchange)
- Credit and debit cards issued by Malaysian banks (Visa and MasterCard)
Note: This process is only applicable to Authorised Installers
4. If I encounter issues related to payment, who should I refer to?
If there are any issues involving payments, you should directly contact supportjpjeplate@jpj.gov.my
Note: This process is only applicable to Authorised Installers
D. ORDER AND DELIVERY PROCESS
1. How can I get a JPJePlate number plate?
For ZEV (Zero-Emission Vehicle) car owners, the process of obtaining JPJePlate number plates are as follows:
- ZEV (Zero-Emission Vehicle) cars registered on or after 9th September 2024: All ZEV (Zero-Emission Vehicle) cars will automatically be fitted with a JPJePlate, as this is now a mandatory requirement by the Ministry of Transport (MOT).
- ZEV (Zero-Emission Vehicle) cars registered before 9th September 2024: The fitting of JPJePlate is optional until further notice for these vehicles. ZEV (Zero-Emission Vehicle) car owners who wish to switch to JPJePlate can approach any Authorised Installers to schedule an appointment for installation.
2. What documents are required to order a JPJePlate number plate?
Please provide the following supporting documents to your Authorised Installers
For ZEV (Zero-Emission Vehicle) cars registered on or after 9th September 2024:
- Letter of Successful Bid Decision from the JPJeBid system, or
- Temporary Registration Certificate from e-Daftar, or
- Payment Receipt for the registration number reservation, paid through the mySIKAP public portal or JPJ counter, or
- Vehicle Ownership Certificate (VOC)
For ZEV (Zero-Emission Vehicle) cars registered before 9th September 2024
- Vehicle Ownership Certificate (VOC)
3. When is the right time to order a JPJePlate number plate?
You are advised to place your order at least five (5) days before the vehicle delivery to ensure a timely and accurate processing and delivery.
4. Can I cancel my JPJePlate number plate order after payment has been made?
No. Orders that have been completed and paid for cannot be cancelled. Payments for such orders are non-refundable
5. How and when will my JPJePlate number plate order be delivered to me?
For End Users
Since JPJePlates must be fitted by an Authorised Installer, end users cannot purchase JPJePlate directly.
You will need to visit an Authorised Installer nearest to you to obtain and have your JPJePlate installed. The Authorised Installer will guide you on installation timelines and payment processes at the point of contact.
For Authorised Installers
You can choose from the following methods for delivery/receive of your order:
| Bil | Delivery / Receive Method | Duration | Rate |
Self-collection Collection point: Cyberjaya | According to the schedule displayed on the JPJePlate system. | Included in JPJePlate pricing | |
2. | Express Delivery (On-Demand Delivery) Available For: Klang Valley (Delivery from Cyberjaya) | Cut-Off Time: 10 AM Delivery Time: Ready for delivery by 4 PM on the same day | Zon 1 Within 40KM: RM40.00 Zon 2 More than 40km: RM60.00 |
| 3. | Standard Delivery | Peninsular Malaysia: 1-2 working days post production Sabah & Sarawak: 3-4 working days post production | Included in JPJePlate Pricing |
Production Time:
Please note that all orders will undergo a production time of 2 working days prior to being dispatched for delivery.
6. Can I check the status of my order and delivery?
For End Users
JPJePlates are not available for direct purchase, you will need to check with your preferred Authorised Installer for updates regarding your installation appointment and status.
For Authorised Installers
YES. You can check the full status of your order, including payment transactions, delivery preparation, and receipt, through your user account on the JPJePlate system.
E. FITMENT (ONLY APPLICABLE FOR AUTHORISED INSTALLERS)
1. How can I distinguish between the front and rear JPJePlate number plates for installation?
The JPJePlate number plates can be distinguished between the front and rear sections by the following features, as illustrated in the diagram below:
JPJePlate Front Number Plate
JPJePlate Rear Number Plate
2. What are the dimensions of the JPJePlate number plate, RFID windshield sticker, and security screws?
Plate size in (mm) = 112.7 mm x 520.8 mm
Tolerance = +1 / -0.5 mm
3. Where and how should I install the RFID windshield sticker on my vehicle?
The RFID windshield sticker should be installed in the lower left corner of the windshield. For vehicles with tinted windshields, make sure to cut a rectangular area sized 12 cm (width) x 7 cm (height) around the position of the RFID sticker to ensure neffective RFID recognition consistent with your JPJePlate number plate.
Please refer to the user guide provided in the JPJePlate ordering system for detailed instructions.
4. Can the RFID windshield sticker be removed after it has been installed?
Yes. However, the supplied RFID windshield sticker comes with a security feature: if it is removed, it will leave a ‘Void’ mark, and the RFID function will be deactivated. If the RFID sticker is damaged or lost, a replacement can be ordered or purchased separately for RM35.00.
5. What method can be used to install a JPJePlate number plate?
There are two methods for installing a JPJePlate number plate:
- Method 1: You can install the number plate with the provided security screws
(recommended). - Method 2: You can install the JPJePlate number plate using a plate holder/frame.
6. Why should I consider using security screws for installing the JPJePlate number plate on my vehicle?
Number plates installed with regular screws are easily damaged, removed, misused, stolen, or subjected to vandalism and other issues. Installing the JPJePlate number plate with security screws can help prevent and reduce these unwanted risks for vehicle owners.
7. Can security screws be removed if I need to replace my JPJePlate number plate?
Yes. However, when a JPJePlate number plate secured with security screws is removed, the only method is to forcibly remove the one-way security screws, which may damage the plate in the process.
Security screws are designed with a unique installation method that requires a special screwdriver. These screws cannot be removed easily without breaking both the screws and their covers, ensuring secure installation on the vehicle.
8. Are security screws easy to install?
Yes, security screws are designed for easy installation using a special screwdriver.
9. How can I be sure my JPJePlate installation is complete?
To finalise the verification process, you are requested to submit three (3) photos as proof of installation, which should be sent through your user account for verification. The required photos are:
- Front of the Vehicle: A view of the JPJePlate number plate on the front.
- Rear of the Vehicle: A view of the JPJePlate number plate on the rear.
- Front Windscreen: A view of the RFID sticker in the lower left corner of the front windscreen.”
F. OTHER INFOS
1. Can the ownership of a JPJePlate number plate be transferred?
- The transfer of a JPJePlate number plate or the change of vehicle ownership is conducted according to the existing JPJ procedures.
- Record information and data for vehicle changes or new owners will be updated by the JPJePlate system. For updates to your information, please contact supportjpjeplate@jpj.gov.my.
2. Does the JPJePlate number plate come with a warranty period?
Yes, the JPJePlate number plate comes with a warranty that meets international standards, specifically ISO 7591 and the German standard DIN 74069, starting from the date of manufacture.
This warranty covers the following:
- Warranty against rust: 10 years
- Warranty against RFID data loss: 10 years
- Warranty against RFID functionality: 7 years
- Warranty against peeling, color fading, and delamination (based on ISO 7591): 5 years
Warranty Coverage
The warranty period will begin from the date the JPJePlate is fully installed on your vehicle by an authorised fitment center, vehicle dealer, or reseller partner, as applicable.
What the Warranty Does Not Cover
The warranty will not apply if the JPJePlate:
- Has been altered or modified in any way.
- Has not been installed, operated, repaired, or maintained in accordance with the instructions and/or manual provided.
- Has been subjected to abnormal physical or electrical stress, misuse, deliberate acts, or negligence.
- Has been damaged as a result of an accident involving the vehicle with the JPJePlate installed.
- Has been stolen or lost.
G. SUPPORT
1. What should a user do if they forget their password to log in to the JPJePlate system?
If you are an Authorised Installer and have forgotten your password, you can reset it by following these steps:
- Click on ‘Forgot Password’ on the login screen.
- Enter your registered mobile number.
- Click ‘Submit’.
- A message will be sent to your registered mobile number with instructions to reset your password.
Note: This process is only applicable to Authorised Installers
2. What channels can I contact if I have further questions or issues related to the JPJePlate ordering system?
Please email us at supportjpjeplate@jpj.gov.my
3. Where can I obtain the user guide?
The user guide, which includes instructions on how to use the JPJePlate system and details on any system updates or changes, is available on the JPJePlate order portal
Note: The user guide is only applicable to Authorised Installers. Be sure to check the portal regularly for any updates or new versions of the guide to stay informed.
The information provided by Handal Ceria Sdn. Bhd. (“we,” “us” or “our”) in this FAQ section (the “FAQ”) is for general informational purposes only. All information in the FAQ is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information in the FAQ. Under no circumstance shall we be liable for any loss or damage of any kind incurred by you as a result of your use of and/or your reliance on the information contained in the FAQ. Your use of and/or your reliance on any information in the FAQ is solely at your own risk.
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